Shipping & Returns

Shipping

How does BELLA n' BEAR ship online orders?

All Domestic orders are shipped with Australia Post.

All International orders are shipped with Australia Post and handed off to your local domestic carrier once they reach the destination country.

Orders placed before 2pm AEDT are dispatched the same day Monday to Friday, excluding weekends and public holidays (NSW).

Same day delivery orders are collected and delivered by our incredible partner carrier Rendr.

What is the cost of shipping?

Standard shipping

Orders under $250 AUD will incur $10 flat rate standard shipping.

Orders over $250 AUD will receive free standard shipping.

Express shipping

Orders under $350 AUD will incur $12 flat rate express shipping.

Orders over $350 AUD will receive free express shipping.

Same Day Delivery

Eligibility and price are calculated at checkout based on your location.

International Shipping

International shipping rates may vary.

Please see options and rates at checkout.

How long will it take for my order to be dispatched?

Orders placed before 2pm AEDT are dispatched the same day Monday to Friday, excluding weekends and public holidays (NSW).

Please allow an additional 24 hours for your order to be dispatched during sales periods.

How long will it take to receive my order?

Domestic Shipping

Estimated shipping times can vary based on your location

Express Post: Metro: 1 business day

Standard Post: Metro: 2 - 6 business days

While most of our express post customers receive their order the next morning please note that this is an estimate and once we have handed your parcel over to Australia Post we cannot guarantee the delivery date or time.

International Shipping

All of our international orders are sent via Australia Post and handed off to your local carrier once it arrives in your country.

Your dispatch email will contain your tracking number which you can use to keep an eye on the shipment process. Delivery times vary depending on your location.

Same day delivery

Dispatch is from our Alexandria warehouse and usually delivered by 5pm. If you place your order after 11:30am, on a weekend, or a NSW public holiday your order will be delivered the next business day.

How do I track my order?

Once your order has been dispatched by our warehouse you will receive an email containing your tracking number.

You are also able to log into your customer account and find your tracking information from within your order there.

Please note: It may take a few hours for your tracking number to update with its location.

Do I have to pay international duties and taxes?

BELLA n' BEAR is not responsible for any additional duties or taxes that may be incurred once the parcel is within the customers own country.

When applicable, once your parcel arrives in your country, you will be contacted regarding any duties and taxes may be owed. Once paid, your parcel will be released and delivered to you.

If any duties and taxes remain unpaid, the order will be automatically returned to our warehouse and a store credit less any fees and shipping costs incurred by BELLA n' BEAR will be issued.

BELLA n' BEAR is not responsible for any orders that have been declared as abandoned by the customer or rejected at customs.

Same Day Delivery

Does BELLA n' BEAR offer same day delivery?

Yes! We offer same day delivery on orders placed before 11:30am Monday to Friday for customers based in Sydney, through our delivery partner Rendr.

What is the cost of Same Day Delivery?

Eligibility and price are calculated at checkout based on your location.

Please enter your details at checkout to find your cost of delivery.

When will I receive my order ?

Orders placed before 11:30am Monday to Friday will be delivered the same evening by 5pm.

If you place your order after 11:30am, on a weekend, or a NSW public holiday your order will be delivered the next business day.

I can't see the Same Day Delivery option at checkout, what do I do?

Delivery is limited to a 50km radius of our warehouse.

If you believe that your delivery address is within this range and it's still not showing up, please text us +61 431 133 529 so we can help resolve the issue.

Click & Collect

Does BELLA n' BEAR offer click and collect?

Yes! We love to help out our customers any way we can and quick pickup times are one of them.

Collection is from our Alexandria NSW warehouse.

Please await your 'ready for collection' email to come and collect your order.

What is the address for Click & Collect?

Our address is 520 Botany Road, Alexandria, NSW 2015 you can also find us in your maps when you search BELLA n' BEAR.

You will receive further instructions for collection from our warehouse once your order is ready to be picked up!

When will my order be ready to collect?

Please allow up to 1 hour for your order to be picked and packed for you. You will receive an email with pickup instructions from us once it is ready for collection.

Collection is from 10am to 4pm Monday to Friday (excluding public holidays)

Can I come in and try things on at the warehouse?

We're working on it!

Unfortunately, as of right now however, we do not have a space for customers to try pieces on.

Returns

What is your return policy?

Thank you for your purchase!

In the event that you need to return any of your items, the following terms and conditions apply:

Full price

Items that were purchased at full price (excluding buy now pay later payments) or with a welcome code can be returned for a refund within 7 days, or a store credit within 14. The return window commences from date of delivery to when it is scanned in with australia post.

Sale

Items that were purchased on sale, with a promo code, or with a buy now pay later option can be returned for a store credit or size/colour exchange within 14 days unless the item is marked as final sale.

In the case of final sale items, a size exchange only will be provided where possible.

Exchanges

Full price items which have been exchanged will be eligible for a store credit only.

Exclusions

Due to hygiene standards, items that are not able to be returned include jewellery and hair accessories.

My item isn't quite right how do I make a return?

Step 1: Please log into your BELLA n’ BEAR account and request a return under ‘orders’. This can also be achieved by clicking through from your order confirmation email.

Step 2: Once you have requested your return, place your items into a secure shipping parcel along with the returns slip that came with it. Please ensure that your items are packed securely.

Step 3: post your package to:

Bella n' bear

520 botany road

Alexandria, nsw

Australia 2015

BELLA n' BEAR is not liable for the loss or damage of items being returned.

We recommend using a traceable delivery method and holding onto the tracking number.

Please note shipping charges are non-refundable and the charges for returned items are the responsibility of the customer.

For size exchange on all final sale items, a flat $10.00 shipping charge is to be paid by the customer before the exchange is processed and shipped.

What if my item is faulty?

In the unfortunate case that you may receive a faulty item, don't worry, BELLA n' BEAR's returns policy does not outweigh your rights under Australian consumer law.

While we make every effort to ensure your item is perfect before it is sent your way, if your item has a minor fault, we will gladly have the item repaired for you. If it does happen to have a major fault you can choose whether you would like to receive a replacement or a refund for the faulty item.

How long will it take for my return to be processed?

Once your return is received by us, please allow up to 5 business days for it to be processed.

What if i used a store credit and paid the balance on my card?

When a gift-card/store-credit is applied to you order and a split payment is made; in the case of a return, the gift-card/store-credit will be re-loaded first and then any additional funds will be refunded, or a store credit will be issued in accordance with our returns policy.

Whos' responsibility is the return?

All returns must be sent back within 7 days of delivery to be eligible for a refund or 14 days to be eligible for a store credit.

We do no currently offer free returns. BELLA n' BEAR is not liable for the loss or damage of items being returned.